Information angående koncerter i Pumpehuset og COVID-19

Onsdag den 12.  januar 2022

Pumpehuset holder lukket frem til den 31. januar som følge af de nuværende restriktioner. Har du købt billet til en koncert i perioden med nye restriktioner modtager du direkte besked fra billetudbyderen - ellers kan du se status på den enkelte koncert på www.pumpehuset.dk

FOR ENGLISH SEE FURTHER BELOW

Skal jeg fremvise coronapas?

Ja, fra den 12. november  2021 skal du fremvise gyldigt corona-pas, når du skal til koncert eller andre arrangementer i Pumpehuset.

Skal man bære mundbind i Pumpehuset?

Ja, hvis du skal til arrangementer i Pumpehuset, skal du bruge mundbind, når du ikke sidder ned. Altså når du besøger baren eller går på toilettet.

En koncert, jeg har købt billet til, er blevet aflyst. Hvordan får jeg refunderet mit billetkøb?

Hvis din koncert er blevet aflyst og billetterne skal refunderes, bliver dit billetkøb automatisk refunderet af den billetudbyder, du har købt billetten hos. Der er i disse dage ekstra travlt hos billetudbyderne, så forvent lang svartid. Kontakt altid billetudbyderen, hvis du har spørgsmål til din refundering.

En koncert, jeg har købt billet til, er blevet rykket til en ny dato. Modtager jeg en ny billet?

Nej, bare gem din nuværende billet. Den gælder til den nye koncertdato.

En koncert, jeg har købt billet til, er blevet rykket til en ny dato. Jeg vil gerne have refunderet mit køb. Hvordan får jeg det?

For at få refunderet dit billetkøb, skal du kontakte billetudbyderen direkte. Alt afhængig af arrangør og udbyder vil der være forskellige gældende refunderingsfrister og -vilkår.

Jeg vil gerne leje Pumpehuset. Hvordan kontaker jeg jer?

Hvis du ønsker at leje Pumpehuset, så send en mail til Katrine - katrine@pumpehuset.dk

ENGLISH

January 12, 2022

We follow the authorities' guidelines to give you a safe concert experience. From the 10th of December to the 31st of January 2022 the authorities have restricted concerts due to covid-19. This will of course affect events in Pumpehuset and we will be forced to reschedule or cancel events due to this. If you've bought tickets to events in the period with restrictions, you will be contacted by the ticket vendor - you can also see the current status of our concerts at www.pumpehuset.dk/en

It is mandatory to show valid corona passport to enter Pumpehuset - and when not seated you will have to wear a face mask.

Is the corona pass needed?

Yes, from the 12th of November 2021 it is mandatory to show a valid corona pass when attending shows at Pumpehuset.

A concert I’ve bought a ticket for has been cancelled. How do I get a refund?

If your event has been cancelled and you are eligible for a refund, you will automatically be refunded by the ticket vendor, you’ve bought the ticket from. Currently the ticket vendors are extra busy, so expect longer reply times than usual.

A concert I’ve bought a ticket for has been moved to a new date. Will I receive a new ticket?

No, just save your current ticket. It’ll be valid for the new date. If you are in doubt, please contact the ticket vendor, you’ve bought it from.

A concert I’ve bought a ticket for has been moved to a new date. I would like to get a refund. How do I get that?

To inquire about a refund, you will have to contact the ticket vendor. Currently the ticket vendors are extra busy, so expect longer reply times than usual.

Are masks required in Pumpehuset?

Yes, as of the 10th of December it is mandatory to wear a face mask when not being seated. This means you will have to put on your mask when going to the bar or toilet.

I would like to book Pumpehuset for an event in the future. How can I contact you?

We would still love to hear from you, if you'd like to book Pumpehuset for your future event. Please send your request to katrine@pumpehuset.dk